installer not working - win 11

[giaaaacomo]

hi! installer is not installing. when i first open zen, nothing appears, when i clear startup cache, two blank zen windows open (not loading tabs). when closing both, zen starts, tabs open, but nothing appears in my settings. i tried both using the updater (had the previous version installed - with mods disappeared, and unable to uninstall) script and the installer. can provide logs!

Originally posted by @giaaaacomo in #403

hoping to not cause trouble, i open this issue cause i don't know if you see replies in closed ones (how does that work?)

[CosmoCreeper]

I do see replies in closed ones, but I do also recommend creating a new issue like you did here.

Couple of questions:

• When you run the installer, what paths do you provide it? As in, what browser path do you give it, and what profile do you pick?
• Does it prompt for administrator access? (the installer)
• I was just making changes to the installer 30 minutes ago (if not less), when did you try installing it? (to make sure that you had the latest installer when doing so)

[ColinTravis]

Same with me, it didn't prompt for admin, but I tried running it as admin.

paths for me were:
C:\Program Files\Zen Browser (correct)
C:\Users\<USER>\AppData\Roaming\zen\Profiles

-Using newest release file

[giaaaacomo]

hi, i tried installing (different times) just before writing the issue. i solved my problem by manually installing it, so i cannot confirm about the admin prompt, but I'm pretty sure that it wasn't requested. the version used was the latest available at 18:05 rome time

[CosmoCreeper]

@ColinTravis Could you share the log files from the installer? There should be an installer.log and bootloader.log file.

[armoha]

I got same issue on win 10 and manual install worked.
installer.log (bootloader.log is empty)

Update triggered with: v2.3 
Using bootloader version 0.1.3 
Using browser path: C:\Program Files\Zen Browser 
Is Librewolf? false 
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed

  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0

100   629  100   629    0     0   1360      0 --:--:-- --:--:-- --:--:--  1360
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed

  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0

100 11188  100 11188    0     0  24505      0 --:--:-- --:--:-- --:--:-- 24505
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed

  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0

100 69054  100 69054    0     0   145k      0 --:--:-- --:--:-- --:--:--  145k
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed

  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0

  0  6616    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
100  6616  100  6616    0     0   8105      0 --:--:-- --:--:-- --:--:-- 6460k