Activity Badge Counter Not Incrementing for 3rd Party Apps on iOS

[tnuzzo8bot]

We are encountering a critical issue with our third-party Teams-integrated application, Texting with Approved Contact, specifically on iOS devices. The Activity Badge Counter fails to increment and no notification when new messages are received. This issue is platform-specific—the badge counter works correctly on Desktop, Web, and Android, but not on iOS.

It appears that this has been a known issue/open issue for quite some time.
I see other similar (or identical) reports in the following tasks (most relevant at the top):

#1745

#1739

MicrosoftDocs/msteams-docs#12659

Are there any plans to address this issue any time soon? This is driving users of our application to other platforms (such as Webex which we also support) and I'd rather have them in Teams in many cases - where that is their primary application.

[m365-agent-toolkit-assistant]

👋 Hi @tnuzzo8bot,

Thank you for reporting this issue! We want to let you know that:

⏱️ Our team will personally review your issue
🎯 You can expect a response within 1 business day

✨ This is an AI-generated initial response
🤖 AI-Generated Preliminary Analysis:

This issue is a known, unresolved bug affecting third-party Teams apps on iOS: the activity badge counter and push notifications do not increment or appear, while they work on Teams Web, Desktop, and Android. Similar reports are tracked in GitHub Issue #1745 and GitHub Issue #1739, where Microsoft has acknowledged and escalated to engineering but no fix or timeline is published.

Actionable steps:

• Subscribe and periodically check the linked GitHub issues for updates.
• Gather detailed reproduction details (Teams version, iOS version, install method, notification logs) and share via GitHub or microsoftteamsdev@microsoft.com for escalation.
• Confirm notification settings in iOS and Teams app.
• There’s currently no workaround; apologies for the inconvenience.

Feel free to follow up with your specific environment context for more targeted guidance.

✨We'd love your feedback! Please take a moment to fill out our survey.

---

Note: This is an automated first response generated by AI. A human team member will review your issue and provide a more detailed response soon. We appreciate your patience!

[microsoft-github-policy-service]

Hi @@tnuzzo8bot! We will investigate and if we require further information we will reach out to you. Please use this link to escalate if you don't get replies in two working days.

Best regards, Teams Platform

[sayali-MSFT]

Hello @tnuzzo8bot , We already raised the bug for the same.
We are actively checking with the engineering team for any updates on the issue. While there are no new updates at this time, we will inform you as soon as we have more information.

We appreciate your patience and understanding in the meantime. Thank you for bringing this to our attention.

However, if you have any business-critical issue which need immediate attention, please raise a support request here:
https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide&tabs=online

[tnuzzo8bot]

@sayali-MSFT Do you have any thoughts at all on when this might get reviewed by the engineering team. We have some customers that are getting more and more upset and are looking for alternatives to MS Teams because of this issue (the heavy iPhone users).
Any inkling of a direction/timeline would be extremely helpful. I know this issue has existed for quite some time. Sounds like, from our customer base anyway, that the patience is wearing thin to say the least.
Thank you!!