The creator of CodeTriage, <a href="https://www.schneems.com/">Richard Schneeman</a>, was surprised to learn one day that the Ruby on Rails core team (of about 7 or so people) were responsible for handling ALL the issues opened on the Rails GitHub repo. At the time, there were about 700 or so issues. These maintainers are hugely valuable to the project due to their depth of knowledge, however keeping up with issues was taking a huge amount of time. Would you rather these highly specialized maintainers spend their time developing new features and actually fix bugs, or would you want them to spend their days responding to hundreds of issues? Asking for simple questions like "what version of Rails are you using?", and "can you provide an <a href="/example_app">example app</a>?", and "is this fixed on master?”.
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