Keypad Vision all sensors unknown / Cannot read properties of undefined (reading 'convertToStatus')

[ahaghshenas]

I have an issue with keypad vision, all sensors are showing unknown.

Info from the log:

trce: SwitchBotMqttApp.Logics.SwitchBotApiClient[0] Response GET,https://api.switch-bot.com/v1.1/devices/B0xxxxxxxx20/status,{"statusCode":190,"body":{},"message":"Cannot read properties of undefined (reading 'convertToStatus')"}

fail: SwitchBotMqttApp.Services.MqttCoreService[0] polling KeypadVision,B0xxxxxxxx20 System.ApplicationException: {"statusCode":190,"body":{},"message":"Cannot read properties of undefined (reading 'convertToStatus')"} at SwitchBotMqttApp.Logics.SwitchBotApiClient.SendAndEnsureSuccessAsync[TBody](HttpRequestMessage requestMessage, CancellationToken cancellationToken, Int32[] additionalStatus, String bodyForLogging) in /home/runner/work/switchbot-mqtt/switchbot-mqtt/src/SwitchBotMqttApp/Logics/SwitchBotApiClient.cs:line 146 at SwitchBotMqttApp.Logics.SwitchBotApiClient.GetDeviceStatus(String deviceId, CancellationToken cancellationToken) in /home/runner/work/switchbot-mqtt/switchbot-mqtt/src/SwitchBotMqttApp/Logics/SwitchBotApiClient.cs:line 47 at SwitchBotMqttApp.Services.MqttCoreService.PollingAndPublishStatusAsync(PhysicalDevice physicalDevice, CancellationToken cancellationToken) in /home/runner/work/switchbot-mqtt/switchbot-mqtt/src/SwitchBotMqttApp/Services/MqttCoreService.cs:line 605

[hsakoh]

The issue is caused by the SwitchBot API returning an error.

I don’t know why that error is occurring.
I recommend opening an issue on the OpenWonderLabs/SwitchBotAPI repository.

Besides the KeyPadVision, what other devices do you have?
Do you own any devices that act as a bridge to the internet, such as the Hub series?

[ahaghshenas]

I have the Lock Ultra and the Hub Mini as the bridge.

The Lock Ultra is working as it should.

[hsakoh]

I initially thought the issue was due to KeyPad Vision data not being uploaded to the SwitchBot server, but since you seem to have a hub, that may not be the case.

Can you operate the KeyPad Vision using the smartphone app with Bluetooth turned off?
If you can control the device via the SwitchBot server, it might resolve the abnormal state.

It is highly likely that the issue stems from a server-side abnormality or an API bug on SwitchBot’s end, and it is difficult to address this problem with the add-on alone.

[soenkefischer]

Hello,

I have exactly the same problem. Is there any way to support to solve this problem?

Any debug code or testing I can deliver or do?

Sönke

[hsakoh]

If the API response does not change, there is nothing the add-on side can do.
Please contact SwitchBot support or create an issue on the API repository side.

[soenkefischer]

Opened a issue on the API respority side.Hpe they will answer.

[alien80]

I own a (standalone) Keypad Vision together with a Hub Mini and have the same Problem.

[hsakoh]

OpenWonderLabs/SwitchBotAPI#408

[JohnLough]

Also have the same issue.

[Sword-tm85]

Hello,

same problem here... Just purchased a Switchbot Lock Ultra Vsion and cannot get any state from Keypad Vision.

Any news frome somewhere?

Thanks in advice.

[smartmatic]

same problem here... Just purchased a Nuki Smart Lock Pro Vsion and cannot get any state from Keypad Vision.

I guess you purchased a Switchbot Smart Lock? Otherwise you are in the wrong repo.

[Sword-tm85]

same problem here... Just purchased a Nuki Smart Lock Pro Vsion and cannot get any state from Keypad Vision.

I guess you purchased a Switchbot Smart Lock? Otherwise you are in the wrong repo.

:-) Of course yes... Sorry :-P I updated the comment.

[paolofaz]

Same issue here.
Any news?