Unable to login and reset password on langfuse

[mehtapaxshal]

Describe your question

Created account with my email, able to use langfuse for several days and then logged out of session. Tried to login again and says invalid credentials. Tried resetting the password and says "email is not associated with the account".

Using the same email which was used during sign up and I do receive marketing emails on this email id after I signed up so email seems to be correct. Seems to be a bug!

Langfuse Cloud or Self-Hosted?

Langfuse Cloud

If Self-Hosted

No response

If Langfuse Cloud

No response

SDK and integration versions

No response

Pre-Submission Checklist

• I have checked for existing issues/discussions and consulted Langfuse AI.

[CodeCLS]

Hi @mehtapaxshal, have you tried changing the region? It's important that you log into the same account on the same region server.

[mehtapaxshal]

Yes tried for both us and eu (just in case). Nothing’s working. Tried clearing site data and cookie and also in incognito mode but still no luck.

[CodeCLS]

Could you write us a Support Email with your email and if possible org_id (and name)/project_id?

[mehtapaxshal]

Ok Sure. May I know support email? Unable to find it on website. Is it this one? support@langfuse.com

[CodeCLS]

Yes thats it. At the bottom of your langfuse dashboard in the sidepanel you should also see "Support"

[mehtapaxshal]

Done. Unfortunately, don't have org_id/project_id but shared all details that I have over email to help further debug.

[mehtapaxshal]

Got it working now. thank you!