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CareConnect Product Requirements Document (Working Draft)
A working draft outlining the CareConnect platform — a digital tool to streamline bed and service placements for outreach teams, treatment providers, and administrators.
2025-11-07
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CareConnect Product Requirements Document (Working Draft)

Last updated: November 2025

Table of Contents

  1. Overview
  2. Background / Problem Statement
  3. Success Metrics
  4. Users & Roles
  5. User Stories
  6. Admission Flow
  7. MVP
  8. Potential Entity Attributes
  9. Potential Treatment Center Capacity Update Methods
  10. Other Resources

1. Overview

The project aims to create a centralized digital tool that connects street outreach teams, treatment providers, and administrators to streamline the process of reserving and approving client placements (beds, services, facilities).

NOTE: This document often avoids mentioning specific departments and teams at the moment due to lack of familiarity with the terms and lines of responsibility. This needs to be cleaned up.

2. Background / Problem Statement

Street outreach teams struggle to find shelter beds for willing clients due to fragmented requirements, reservation systems across numerous providers, and limited availability.
Because of the challenges involved in convincing clients to accept beds, time is of the essence.

The hypothesis is that reducing friction and increasing speed in this process will increase the number of clients using shelters.

Additionally, system-wide capacity measurements are useful for administrators and policymakers.

3. Success Metrics

Click to expand Success Metrics

More Efficient Processes

  • Reduced average time to placement (from client encounter to confirmed bed hold)
  • Reduced average intake time at DIDO site
  • More than 60% of DIDO sites participating in the CareConnect system

Improved Health Outcomes

  • Increased percentage of clients successfully placed (confirmed bed hold to completed intake)
  • Increased bed utilization (ratio of beds occupied to beds available at any given time)

Improved Staff Experience

  • Reduced number of calls or texts required per placement
  • More than 70% of NST staff using CareConnect in a given week
  • More than 80% of NST staff perceiving less administrative friction in placement

4. Users & Roles

Role Description Key Actions
Outreach Worker On-the-ground outreach team member Submit service/bed request forms, view status updates
Treatment Provider Manages facility or resource availability Review and approve/deny incoming requests, update capacity
Administrator Oversees entire system Monitor system-wide availability, manage permissions, report metrics

5. User Stories

Sortable version: CareConnect Backlog

Click to expand User Stories
ID Role User Story Priority
AD4 Administrator As an administrator, I'd like to be able to anonymously track user flows and metrics in the system. P1
OR6 Outreach Worker See which DIDO sites are near me, so that I can know where my client could go. P1
OR7 Outreach Worker Filter DIDO sites by offerings, so that I can determine which might be best for my client. P1
OR8 Outreach Worker Filter DIDO sites by geography, so that I can determine a fit based on distance or region. P1
OR11 Outreach Worker Use my relatively late model iPhone or Android phone to access site without data entry or scrolling. P1
OR12 Outreach Worker See what DIDO sites are open now. P1
OR2 Outreach Worker Qualify a client: As an Outreach Worker, I want to collect the information needed to qualify a client, so that I can submit a complete application. P2
AD1 Administrator System-wide view: As an administrator, I need a view of all the beds in the system. P2
AD2 Administrator Real-time synchronization: As a system, I need to support real-time updates between Street Team and Provider dashboards, so all users see the latest data. P2
AD3 Administrator Load available Treatment providers and amenities: As an administrator, I need to load a list of treatment providers for the Outreach workers to use. P2
OR1 Outreach Worker Reserve a bed or service: As an Outreach Worker, I want to reserve a bed (e.g., SRO, ASC, UX addiction, etc.) so that I can secure placement for a client. P2
OR10 Outreach Worker See which sites have general availability near me right now, so that I know I can make a solid offer to a client. P2
OR3 Outreach Worker Review application history: As an Outreach Worker, I want to review my history of applications so I can track the status of my submitted requests. P2
OR9 Outreach Worker Filter DIDO sites by amenities, so that I can better persuade my client. P2
TP1 Treatment Provider Update available beds: As a Treatment Provider, I want to be able to update the available beds at my facility. (Cadence TBD) P2
TP2 Treatment Provider Review and act on incoming requests: As a Treatment Provider, I want to receive and review client applications, so that I can approve or deny them promptly. P2
TP3 Treatment Provider Review application history: As a Treatment Provider, I want to review my history of applications so I can track all requests I've reviewed. P2
TP4 Treatment Provider Manage notifications and availability: As a Treatment Provider, I want to update my facility’s bed or service availability, so Street Teams see accurate information. P2
OR4 Outreach Worker Receive application status updates: As an Outreach Worker, I want to receive real-time updates on a client’s application so I know when it’s been accepted or denied. P3
OR5 Outreach Worker Mobile-first and voice input: As a user, I need a mobile-first interface with optional voice/speech input, so I can operate in the field without typing. P3

6. Admission Flow

We’re using this mental model of the admission flow:

Step Name Description
1 Eligibility Establish if client is eligible for Treatment Provider
2 Admissibility Can client be admitted (may be on blacklist or other issues)
3 Intake Admit client to Provider — forms, medical exams, etc.

7. MVP

  • All P1 user stories above

8. Potential Entity Attributes

Click to expand Entity Attributes

Treatment Centers

  • Name
  • Location
  • Contact Info
  • Available beds
  • Reserved beds
  • Eligibility criteria:
    • Age
    • Gender
    • Ambulatory
    • Mobility Devices allowed
    • ADL (Activities of Daily Living) Independent
    • Housing status
    • Neighborhood
    • Sexual orientation
    • Race
    • Language
    • Pets
    • Belongings
  • Services offered:
    • MH (Mental Health) Acute
    • SUD (Substance Use Disorder) WM (Withdrawal Management)
    • SUD (Substance Use Disorder) Subacute
    • Acute Alcohol Intoxication
    • Acute Drug (not Alcohol) Intoxication
    • Respite
  • Exclusion list
  • Update method

Clients

  • Identifier
  • Name
  • Description
  • Pets
  • Qualifications
  • Services needed

Street Outreach Team Members

  • Name
  • Team
  • Contact info
  • Platform (phone/tablet/etc)

9. Potential Treatment Center Capacity Update Methods

  • Integration with existing management system
  • API
  • Screen capture/processing via browser extension
  • Manual updates
  • Automated text message
  • Whiteboard with camera/image processing
  • Automated phone call
  • Manual phone call

10. Other Resources

  • DPH DIDO Miro Board
  • MOI Miro Board