Cancel the today's card approval

[adsoftppippi-blip]

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• I have searched the HUB issues and discussions and found no similar questions.

Question

I canceled my subscription a little while ago, and my card was automatically authorized. If possible, please cancel the authorization for today's payment.

Additional

No response

[UltralyticsAssistant]

👋 Hello @adsoftppippi-blip, thank you for raising an issue about Ultralytics HUB 🚀! This is an automated response — an Ultralytics engineer will review your request and assist you soon.

Please visit our HUB Docs to learn more:

• Quickstart. Start training and deploying YOLO models with HUB in seconds.
• Datasets: Preparing and Uploading. Learn how to prepare and upload your datasets to HUB in YOLO format.
• Projects: Creating and Managing. Group your models into projects for improved organization.
• Models: Training and Exporting. Train YOLOv5 and YOLOv8 models on your custom datasets and export them to various formats for deployment.
• Integrations. Explore different integration options for your trained models, such as TensorFlow, ONNX, OpenVINO, CoreML, and PaddlePaddle.
• Ultralytics HUB App. Learn about the Ultralytics App for iOS and Android, which allows you to run models directly on your mobile device.
  • iOS. Learn about YOLO CoreML models accelerated on Apple's Neural Engine on iPhones and iPads.
  • Android. Explore TFLite acceleration on mobile devices.
• Inference API. Understand how to use the Inference API for running your trained models in the cloud to generate predictions.

Since this is a ❓ Question regarding subscription/authorization:

• Please share any relevant details to help the team investigate (avoid posting sensitive data publicly) 🙏:
  • HUB username and workspace name
  • Approximate time/date of the authorization
  • Subscription plan and cancellation date you observed in HUB
  • Any screenshots of your Billing page in HUB that show the current status
• If you have additional context (e.g., invoice ID, error messages), please include that as well.

If this is a 🐛 Bug Report, please provide screenshots and steps to reproduce your problem to help us get started working on a fix.

We try to respond to all issues as promptly as possible. Thank you for your patience! 💙

[pderrenger]

Hi @adsoftppippi-blip — thanks for flagging this, and sorry for the surprise authorization on your card today (October 23, 2025). We’ll help get this sorted. 🙏

What likely happened

• Card “authorizations” can appear when a renewal attempt is initiated or when a payment method is re-verified. If you already canceled, this should not settle as a charge; most banks automatically release authorizations within a few business days. We can also request a same‑day void on our side if it’s still pending.

Please do this

1. Verify your subscription status in Ultralytics HUB:

   • Go to Settings → Billing & License and confirm it shows Canceled and that no future renewal date is listed. See the HUB Pro overview for where to manage plan and billing. (docs.ultralytics.com)

2. Open a secure billing ticket so we can locate the authorization and request a void/refund if applicable:

   • Use the Contact Us form and choose the Billing/Payments topic. Include: your HUB account email, amount/currency of the pending authorization, and the timestamp you see on your statement (do not post card details here on GitHub). (ultralytics.com)

Notes

• We can’t make account or payment changes from a public GitHub thread for security reasons. The official support channel above is the fastest way for our billing team to act.
• Ultralytics subscriptions renew automatically unless canceled, so confirming your status in the Billing & License tab helps ensure no future attempts occur. (ultralytics.com)

Once you’ve submitted the form, feel free to reply “submitted” here and we’ll keep an eye on it from our side. If anything is unclear, I’m happy to guide you through the steps. See the Ultralytics HUB Pro page for more details about managing your plan. (docs.ultralytics.com)

— Paula | Ultralytics HUB Support

[sergiuwaxmann]

@adsoftppippi-blip Hey!
I can help you.
Can you please share one of your datasets/projects/models ID or the email associated with you Ultralytics HUB account so that I can identify your account and investigate the issue?

[adsoftppippi-blip]

The associated email is ***@***.*** Thanks. Regards. [image: image.png] 2025년 10월 23일 (목) 오후 5:24, Sergiu Waxmann ***@***.***>님이 작성:

…

*sergiuwaxmann* left a comment (ultralytics/hub#1221) <#1221 (comment)> @adsoftppippi-blip <https://github.com/adsoftppippi-blip> Hey! I can help you. Can you please share one of your datasets/projects/models ID or the email associated with you Ultralytics HUB account so that I can identify your account and investigate the issue? — Reply to this email directly, view it on GitHub <#1221 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BZE23L6A3B6L2UWUMZSAQM33ZCGDTAVCNFSM6AAAAACJ6W6AUOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTIMZVG4YDSMZRGI> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[sergiuwaxmann]

@adsoftppippi-blip I do not see the email...

[adsoftppippi-blip]

[image: image.png] 2025년 10월 24일 (금) 오후 3:59, Sergiu Waxmann ***@***.***>님이 작성:

…

*sergiuwaxmann* left a comment (ultralytics/hub#1221) <#1221 (comment)> @adsoftppippi-blip <https://github.com/adsoftppippi-blip> I do not see the email... — Reply to this email directly, view it on GitHub <#1221 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BZE23LYHZUY45HRL6OG3TBL3ZHE5FAVCNFSM6AAAAACJ6W6AUOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTINBRGM4TIMZUHA> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[sergiuwaxmann]

@adsoftppippi-blip I do not see the email.