Dasharo · mkopec · Dec 17, 2025 · Jan 14, 2026 · Jan 14, 2026 · Jan 19, 2026
diff --git a/docs/guides/capsule-update.md b/docs/guides/capsule-update.md
@@ -159,6 +159,8 @@ page of the [Setup][main-page].
 
 ## Troubleshooting
 
+### Looking up abort reason after a reboot
+
 In case the update process has aborted, one can run `CapsuleApp.efi -S` in UEFI
 Shell to get basic information pointing to the reason:
 
@@ -171,6 +173,15 @@ quite generic but still useful:
 * `Not Ready` indicates that the capsule is unsupported by this firmware, likely
   because it isn't compatible
 
+### Interactive error during an update
+
+You may also see the following screen:
+
+![BtG capsule error](../images/menus/capsule_btg_error.png)
+
+If you see this error, contact our support at support@dasharo.com, making sure
+to attach a photo of the screen you're seeing.
+
 ## Further information
 
 * [Overview of Update Capsules](../kb/capsule-updates-overview.md)

diff --git a/docs/images/menus/capsule_btg_error.png b/docs/images/menus/capsule_btg_error.png
diff --git a/docs/unified/novacustom/firmware-update.md b/docs/unified/novacustom/firmware-update.md
@@ -60,6 +60,9 @@ firmware version is currently installed on your device.
             Powering off instead of rebooting as instructed by fwupd will result in
             aborting the update.
 
+        If you see any errors during the update, check the [Troubleshooting](../../guides/capsule-update.md#troubleshooting)
+        section of the Capsule Update guide.
+
         ### Firmware Update Mode
 
         Firmware Update Mode is available starting with the following versions: