ManTech Helpdesk is a comprehensive Customer Helpdesk Management system designed to streamline technical support requests. It automates the previously manual process of complaint registration, tracking, and resolution, enabling ManTech Limited to serve their staff better and faster.
The organization previously relied on a manual process for registering technical complaints, involving paper forms and physical records. This led to inefficiencies, difficulty in tracking request volume, and delays in resolution.
A centralized web-based platform where:
- Employees can submit hardware/software complaints and track their status.
- Technicians can view assigned tasks and update resolution details.
- Administrators have full oversight, including assigning technicians, prioritizing tickets, and generating detailed reports.
- Submit Complaints: Log new issues regarding hardware or software.
- Track Status: View the progress of submitted complaints (Pending, Assigned, Resolved).
- Profile Management: Update personal details.
- Task Management: View assigned complaints.
- Resolution: Update complaint details and mark tasks as closed upon resolution.
- Dashboard: View daily registered, waiting, and pending complaints.
- Assignment: Assign technicians to specific complaints.
- Content Management: Manage Blogs, FAQs, Categories, and Employees.
- Reporting: Generate various reports (Closed, specific details, summaries).
- Priority Management: Adjust the priority of tickets.
- Backend: Java EE (Enterprise Edition)
- Frameworks: JSF (JavaServer Faces) with Managed Beans
- Database: SQL (JPA - Java Persistence API)
- Frontend: XHTML, CSS, JavaScript
- Build Tool: Apache Ant
- IDE: NetBeans (Recommended)
For detailed documentation, including the Developer’s Guide and instructions on Setup And Running the Project, please refer to the following files included in this repository:
- ManTechDocumentationFile_V1.pdf: Contains the full Developer's Guide and technical details.
- User_guide.pdf: Contains the User Guide and setup instructions.
This project is licensed under the MIT License - see the LICENSE.md file for details.