The Billing Question Gets Asked in the Third Quarter, Not the First#41
Open
github-actions[bot] wants to merge 1 commit into
Open
The Billing Question Gets Asked in the Third Quarter, Not the First#41github-actions[bot] wants to merge 1 commit into
github-actions[bot] wants to merge 1 commit into
Conversation
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
1 participant
Add this suggestion to a batch that can be applied as a single commit.This suggestion is invalid because no changes were made to the code.Suggestions cannot be applied while the pull request is closed.Suggestions cannot be applied while viewing a subset of changes.Only one suggestion per line can be applied in a batch.Add this suggestion to a batch that can be applied as a single commit.Applying suggestions on deleted lines is not supported.You must change the existing code in this line in order to create a valid suggestion.Outdated suggestions cannot be applied.This suggestion has been applied or marked resolved.Suggestions cannot be applied from pending reviews.Suggestions cannot be applied on multi-line comments.Suggestions cannot be applied while the pull request is queued to merge.Suggestion cannot be applied right now. Please check back later.
📝 Blog Post — The Merchant-Side Gap
Hook: Scope creep that nobody charges for is invisible until someone finally opens the spreadsheet, and by then the pattern has been running for months.
Angle: Post-launch engagements develop a quiet pattern where team members give work away for free: out-of-scope fixes, unrequested enhancements, extra integration support. Nobody tracks it because it feels like good service. By the time a billing review happens (usually forced by a quarterly reconciliation), the engagement has trained the client to expect a scope of work that was never priced. Correcting it damages the relationship. Not correcting it damages the business. The merchant-side gap is that nobody on the buyer's side knows this is happening either, and they would want to know.
Source material: Baseline: 'Resource governance issues surfacing post-launch' pattern, 'Resources giving work away for free' anchor. Baseline: 'Internal staffing duplication in estimates' pattern. Current rolling view: scope management under deadline. Personal notes: KPI framework focus on accountability and measurable baselines.
Post is in
/home/runner/work/dotcom/dotcom/content/blog/2026-05-18-billing-question-third-quarter-not-first.md. Edit directly on this branch or merge as-is.To publish: squash-merge this PR. The
blog-publishworkflow will auto-generate a LinkedIn post and cross-post it.To discard: close without merging.