Add Ravenna customer story

[felixkrrr]

Summary

Adds a new customer story for Ravenna - an AI-native internal service desk platform that uses Langfuse for end-to-end observability across their agentic workflows.

Changes

• content/customers/ravenna.mdx - New customer story page covering:
  • About Ravenna (AI-native internal service desk challenging ServiceNow, Jira SM, Freshservice)
  • Evolution from RAG chatbot to full agentic platform
  • Why Langfuse was adopted from day one (open source, clean product, right price)
  • How Ravenna uses Langfuse (tracing, continuous iteration workflow)
  • Impact (orders-of-magnitude faster debugging, CS team self-service, mission-critical infra)
  • Business impact chart
  • Three CustomerQuote components with Kevin Coleman quotes
• content/customers/meta.json - Added "ravenna" to the pages array

Structure

Follows the same MDX structure as canva.mdx and cresta.mdx:

• YAML frontmatter with all customer story fields
• BlogHeader, CustomerQuote, ImpactChart, CustomerStoryCTA components
• Sparse internal links to relevant docs (observability overview, metadata, self-hosting)

Assets needed

The following image assets need to be added to public/images/customers/ravenna/:

File	Purpose
ravenna-light.png	Company logo for light mode
ravenna-dark.png	Company logo for dark mode

Optional: A headshot for Kevin Coleman can be added and referenced in the CustomerQuote components via the image prop.

Verified

• Page renders successfully at /customers/ravenna (HTTP 200)
• Customers index page at /customers loads correctly (HTTP 200)
• Uses existing author annabellschafer from data/authors.json

Linear Issue: GTM-1935

  

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Project	Deployment	Actions	Updated (UTC)
langfuse-docs	Ready	Preview, Comment	Apr 10, 2026 2:05pm

[felixkrrr]

@cursoragent can u add this screenshot image to the text block that explains what ravenna does?

[cursor]

The PR is already up to date with the description covering the changes. Done - I downloaded the screenshot from the GitHub comment, saved it as public/images/customers/ravenna/ravenna-overview.png, and added it to the "About Ravenna" section using <Frame fullWidth> (landscape aspect ratio ~1.6:1, so full-width is appropriate). The image appears right after the description of what Ravenna does, before the Kevin Coleman quote.

  

[felixkrrr]

@cursoragent can u use this image as profile image for Kevin Coleman?

also pls change the post author to me (Felix)

[cursor]

Done. Here's what I changed:

• Added Kevin Coleman's headshot as public/images/customers/ravenna/kevin-coleman.jpg and added the image prop to all three CustomerQuote components so his photo appears alongside each quote.
• Added quoteAuthorImage to the frontmatter for the index card.
• Changed the post author from Annabell to Felix - updated both the frontmatter (author: Felix) and the BlogHeader (authors={["felixkrauth"]}).

  

[felixkrrr]

@cursoragent pls remove the Business impact section from the blog post - its repetitive to the section before

pls use these files for the ravenna logo

[cursor]

Done. Here's what I changed:

• Removed the entire "Business impact" section (the ## Business impact heading, ImpactChart component, and its unused import) since it was repetitive with the Impact section above it.
• Added Ravenna logo files - downloaded both ravenna-light.png and ravenna-dark.png to public/images/customers/ravenna/, which are already referenced in the frontmatter and BlogHeader.