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AI-powered solution to predict SLA breaches, prioritize support tickets, and enhance JIRA workflow efficiency using machine learning.

A bridge between discord and chatwoot.

Tackety is an open-source, self-hostable support engine that sits between your customers and your developers. It clusters semantically similar issues, and tells your team what to fix first, ranked by real impact, not arrival time. No Zendesk. No vendor lock-in. Custom webhooks, developers first engine

AI Ticket & article Summarization package for OTOBO with provider configuration, custom prompts, tag support, internal summary articles.

NLP support ticket routing and summarization — TF-IDF + Naive Bayes for speed (12ms p99, 90% F1), with an extension path for transformer-based classification. FastAPI + Streamlit.

AI support operations workspace for ticket prioritization, summaries, and workflow automation.

Base Ticket Manager for Autotask, Creates tickets from E-mails and helps manage them

AI IT helpdesk agent for employee support, access requests, device issues, and incident triage.

AI-Powered Automated Support Ticket Resolution for Zoho Desk - Portfolio Demo

RAG-powered Telegram support automation using n8n, FastAPI, ChromaDB, OpenRouter, and Google Sheets.

AI-powered support copilot for ticket classification and query resolution. RAG, Chroma DB, Streamlit. Atlan AI Engineer Internship.

Mitra, meaning "friend'' in Sanskrit language is a Botpress-powered AI FAQ chatbot embedded into a customer-facing website to automate Tier-1 support queries and improve customer self-service.

Confidence-gated B2B SaaS ticket router using MC Dropout on DistilBERT with Shannon entropy uncertainty quantification

AI-powered multi-tenant enterprise ticket management platform with real-time collaboration, intelligent ticket resolution, analytics dashboard, and Supabase-powered scalable backend.

Imagine an e-commerce store gets hundreds of support emails. Instead of humans reading every single email, a local RAG pipeline reads the email, searches ChromaDB for relevant company policies, categorizes the priority (High/Low), and drafts a response using an SLM/LLM.

Support bots that loop forever and re-ask what the user already said — fixed. AI livechat auto-reply framework: NLU + slot-filling + human escalation. Python, runs offline.

Production-shaped control plane for AI support agents: scoped routing, policy broker, tool boundaries, approval queue, replay verification, audit traces, and human handoff. Prototype on synthetic/sample data — no production users.

🤖 Streamline JIRA ticket management with AI-driven SLA predictions for improved automation and efficiency in customer support.

AI support operations demo using RAG, MCP tools, policy guardrails, evals, and live OpenAI generation for Comcast Business-style workflows.